Refund Policy

Last updated: 19 October 2026 · plain-English summary of clause 5 of our Terms

The short version

If we deliver the scope we agreed, the answer is yours. If we don't, it's on us — revision first, refund second, no small print.

Before any money moves

Out-of-scope questions (politics, religion/ethnicity, commissioned research, professional advice, representation/errands) are declined at the scope stage. You are never charged for a question we won't answer.
You approve the written scope voluntarily. That scope document is what both "covered" and "not covered" are measured against.

After delivery — 72-hour window

Object in writing to [email protected] within 72 hours, quoting the scope line you believe was missed. ("I don't like it" isn't a scope line; "the scope promised typical trade-offs and the answer lists none" is.)
One free revision: if a scope line was under-covered, the Expert reworks that part within 48 hours at no cost.
Full refund if the revised answer still misses an agreed scope line. Refunds are processed through the original payment method, typically within 5 business days.
No objection within 72 hours = engagement complete.

Special cases

Video calls: if the call didn't happen or was under the booked duration, the difference is refunded pro rata. Reschedule with 24h notice — free, as many times as needed.
Expert board: if fewer than 3 usable answers come back, you pay only for what delivered.
We cancel: expert withdraws, illness, force majeure — full refund, always, no process needed.
Abuse: repeat refunds without scope-based objections, or chargebacks bypassing this process, close the account.

Why we can be generous

Every engagement is scoped before payment by a human being who would rather lose a $49 sale than take money for an answer that can't honestly be given. That's the whole policy.